Behaviour change training
The most valuable asset in your business is your people. Help them be as effective as they can be with proven behaviour change training.
We train leading brands on how to leverage our commercially proven behavioural science to impact their most important challenges and opportunities
For you, this means we craft your training - in your context, with your goals and team in mind - increasing your team's effectiveness and getting you to your results, faster.
Our training is proven to increase effectiveness
Double your effectiveness
We've doubled the effectiveness of multiple teams with our foundational training alone.
More training = more effective
We've proven that increasing behaviour capability results in increased effectiveness
Upskill teams at scale
We've shown that upskilling at scale is just as effective, if not more so, than small cohorts
Optimised delivery and content for a premium group experience
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From team workshops, face-to-face course delivery right through to executive intensives, high-impact sessions, maximising time and instructed by a behavioural scientist.
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From self-paced to instructor-led, using Australia's only purpose-built online platform dedicated to behaviour change science training, allowing scaled and rapid upskilling.
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Flexibility to combine in-person and online, designed to meet your team and functional needs, which can include lectures, online sessions and face-to-face coaching.
"I absolutely loved the Decision Design team and training. Feeling super excited, you don’t often get to learn new things as an adult. I’m going to use their stuff every day – not just at work".
"Decision Design training changed the way my organisation understands decision-making. The training team are unbelievably knowledgable and have extensive experience. And apart from being highly enjoyable and empowering, the training made us more influential, more targeted and ultimately, more commercially effective".
"Our team continues to rave about Decision Design’s training and toolkits… hard science, applied practically, simply works."
72%
increase in customer NPS scores for a leading global insurer
100%
win-back PR from our training of a call centre team for leading financial services brand
100%
increased staff retention and EX outcomes for brands who undertake our training
268%
increase in communications effectiveness for a Fortune 100 category leader
317%
increase in rep effectiveness for a top global healthcare brand
755%
increase in enrolments in a leading loyalty program for a global category leader
Behavioural science training, designed and delivered by an expert behaviour change team
Upskill your team online - rapidly and at scale - with the world's only dedicated behaviour change training platform
Maximum flexibility and repeatability
infinitely scalable & future-proofed
upskill anyone, anytime, anywhere, at any speed
Purpose-built content for online learning designed to keep attention, increase focus and optimise learning outcomes.
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Foundations of Customer Behaviour
Are you confident you know why your customers behave the way they behave and how they make their decisions? If you work with customers, directly or indirectly, then this course is essential for you. Built for tangible, practical application, this course is designed to get you working with the grain of human behaviour to increase your effectiveness.
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Behavioural Science-led Decision-Making
Much of what influences human decision-making processes happens without us consciously realising it. If we aren’t aware of – let alone able to manage – these unconscious factors, we’re ignoring a fundamental driver of our decision-making effectiveness and ultimately, performance. This training is crafted to empower your team, actively increasing their decision-making confidence and effectiveness immediately.