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Behavioural  science-led decision-making

Behaviour change training

Get the skills your team need to make powerful and effective decisions.

Much of what influences human decision-making processes happens without us consciously realising it.

Despite their evolutionary advantage, these processes - behavioural factors - impair our ability to make the most effective decisions, often leading to decision-making errors (systematic, emotional/irrational thought processes). The reality is, human brains lack the tools to combat these unconscious errors.

If we aren’t aware of – let alone able to manage – these behavioural factors, we’re ignoring a fundamental driver of our decision-making effectiveness and, ultimately, performance.

This is proven behavioural science, designed and delivered by behavioural scientists and industry experts. Crafted to empower your team to actively increase their decision-making confidence and effectiveness, immediately. 

Course features

A behaviour change course, designed to equip your team with the skills they need to make effective decisions.

DD-Icon-_Outcome w tick-Pink Immediate impact

Understand the behavioural factors that underpin  - or undermine - effective decision-making, and how to apply this knowledge immediately. 

DD-Icon-_BehaviourScience-White copy (1) Proven commercial behavioural science

Designed and delivered by commercial behavioural scientists and industry experts with over 20 years experience.

DD-Icon_Social normalisation-Pink Empowered teams

Designed to build decision-making confidence and quality collectively in teams and groups - ensure decisions are made effectively together.  

DD-Icon_Unique-Pink Personalised learnings

Each participant walks away with a detailed understanding of their decision-making style and a checklist of behavioural optimisations.

Course modules

High impact content, building your team's behavioural intelligence and direct application to decision-making

Across high-impact modules, gain a grounding in how humans make decisions, identify personal decision-making styles and learn how to make more effective decisions as a group. 

DD-Icon_Rational-Pink-1 Types of decision-making
Types of decision-making We start by introducing the types of decision-making, framing the ubiquitous nature of this theme and discussing the current gap in effective decision-making in corporate Australia.
DD-Icon-_Prime-Confidence-Pink How humans make decisions
How humans make decisions Gain a grounding in the fundamental ways human beings (including yourself) process information, how they form judgements and ultimately, how they make decisions.
DD-Icon-MasterPlan_We self reference-Pink Your decision-making profile
Your decision-making profile Discover your individual decision-making style, how this impacts the way you process information and the behavioural factors you need to be aware of to make more effective decisions.
DD-Icon_Longlist-Pink Your bespoke behavioural checklist
Your bespoke behavioural checklist

Your team will walk away with a personalised behavioural checklist – built live through the training – showing how to approach decision-making in the context of their environment and behavioural factors to solve for. 

DD-Icon_Hassle-Pink Divergent thinking
Divergent thinking

Understand the importance of divergent thinking as a cognitive process that influences decision-making. Uncover ways to maximise divergent thinking in future decision-making scenarios.

DD-Icon_Behaviour gap-Pink Convergent thinking
Convergent thinking

Understand the typical errors at play with convergent thinking and how to overcome this type of cognitive process that influences decision-making.

Course details

Science-led decision making for high performing teams.

Maximum flexibility

Flexible delivery to fit with your team's need -  one-day intensive, split over multiple days, online or in person.  

High impact content

Purpose-built, engaging content designed for attention, recall and action. 


Designed for ROI+ through improved commercial, customer and employee outcomes. Starting at $1,575 per person - get in touch for a bespoke and tailored course plan and pricing.    

Who is this course for?

If you make decisions that have commercial, customer and employee impact, then this course is essential.

DD-Illustration_Up Commercial decision makers and future leaders

Executive-level and upcoming leaders who are, or will be responsible for delivering commercial decisions that impact customers or staff.

DD-Illustration-MasterPlan_Slider Directors, heads of, senior managers, leads, strategists

Leaders responsible for business units or functions; accountable for driving change in the business which results in customer and employee impact.

DD-Illustration-MasterPlan_Puzzle 2 Emerging leaders and career movers

Those looking to level up to become more confident and strategic decision-makers.


Almost everybody agrees that decision quality in corporate Australia is hindering economic performance

recognised that even the smartest, most experienced decision-makers make bad decisions.
admitted that poor decisions have led to their organisation suffering negative commercial, customer and employee outcomes.
said decision quality is critical to their organisation’s success.
want their organisational leaders to do something about decision quality.
Who designed the course

World-leading behaviour change team

Decision Design has pioneered the use of behavioural science in commercial environments, translating masters/PhD science into commercial outcomes. For you, this means your course is designed by a unique specialist team of experts spanning cognitive, neuro, social, psychological and marketing science, with over 25+ years of proving the science supercharges customer, commercial and social results for ASX 20 / Fortune 100s. This IP is unique to Decision Design as the world's leading commercial behaviour change consultancy. 

Your course experts

Designed and delivered by leading commercial behaviour change experts

Johann Ponnampalam PhD Co-founderFounded Decision Design with the principal aim of translating hard science into practical, commercially implementable interventions to create business impact. Johann is considered a global thought leader in commercial behavioural science, is an active advisor to c-suite leadership teams and has specific interest in the quality of commercial decision-making, and its direct impact on business bottom line.
Johann Ponnampalam PhD Co-founder
Jessica McCartney Managing Director - LearningWith deep experience in integrating behaviour change capability within organisations, Jes is laser-focused on maximising the impact that behaviour change capability brings organisations. She works at the intersection of education, technology, and marketing and is uniquely placed to bring behaviour change capability to businesses at scale.  
Jessica McCartney Managing Director - Learning
Winona Johnson Senior Behavioural ScientistWinona is an experienced behavioural scientist with a Masters from The University of Melbourne in Applied Psychology. She has facilitated impactful behaviour change across multiple industries. As a career consultant,  Winona helps her clients navigate the complexity of what is driving human behaviour and practically applies evidence-based behavioural science in a way that allows them to achieve measurable customer and commercial outcomes.
Winona Johnson Senior Behavioural Scientist

Explore our frequently asked questions

Who are Decision Design?

We are a global-leading team of specialist experts, using our unique capability to solve customer, commercial and social problems. 

We have pioneered the use of behavioural science in corporate environments proving that when you put how humans actually behave and make decisions at the heart of strategy, planning and execution, you rapidly increase your effectiveness. 

What is Behavioural Science?

Behavioural science is the science of behaviour change - the underlying, irrational and emotional ways that we humans make our decisions - hardwired over millions of years to ensure our safety and survival.

By understanding this, we design to work with the grain of human behaviour, rather than against it, rapidly increasing effectiveness.

For more information: 

When does the course start?

Available for in-person, online and intensives. We will work with you to find the best date for delivery.

What is the time requirement?

The total content time is adaptable depending on your requirements. We recommend a single-day intensive as the base level.  

How will I access the course?

Depending on your delivery mode, we will either see you in person or via our purpose-built online platform. 

How much is the course, how do I book?

We will cost the course depending on your team's requirements and the number of participants. The course is designed to increase decision-making effectiveness for commercial, customer, and social outcomes, so it will pay for itself quickly. Contact us for a no-hassle quote. 

Will I get a certificate?

Absolutely, you'll be issued the certificate after you complete the course. 

The best decision you can make right now is to make better decisions.


increase in effectiveness after undertaking Decision Design foundational training


of total Decision Design participants feel more empowered as a result of their training 


Decision Design training is proven to double effectiveness over two years of quantified results  


increase in effectiveness of total Decision Design behavioural science training against a target outcome